Terms of Business & Client Agreement

These Terms of Business ("Terms") govern the relationship between Fiander ETL and you as a client. By engaging our services, you agree to be bound by these Terms.

Fiander ETL provides professional accountancy, tax, payroll, advisory, and consulting services as detailed in your engagement letter or service proposal. Our services may include accounts preparation, tax compliance, payroll processing, financial reporting, valuations, compliance support, and strategic advisory services.

We provide services in accordance with the professional standards, ethical standards, and auditing standards applicable to accountants and advisors in the United Kingdom. We are regulated by the Association of Chartered Certified Accountants (ACCA) and comply with all applicable regulations and compliance obligations.

Unless expressly stated in writing, our services do not include internal audit work, management of funds, providing investment advice, or acting as your legal advisor. We do not prepare financial statements for external publication unless specifically engaged to do so. You remain responsible for all decisions and actions relating to your business, taxes, and compliance.

These Terms, together with any engagement letter, service proposal, or statement of work, form the complete agreement between you and Fiander ETL. In the event of any conflict, the engagement letter takes precedence. Please review the engagement letter carefully.

You agree to:

• Provide complete and accurate information, records, and supporting documentation in a timely manner.
• Maintain internal controls and keep proper records in accordance with applicable law.
• Notify us promptly of any significant business or regulatory changes.
• Ensure that information provided to us is not misleading or fraudulent.
• Bear responsibility for all business and tax decisions made based on our advice.

Fiander ETL will perform services with professional diligence in accordance with applicable professional standards. However, we do not guarantee that all errors or irregularities will be detected, particularly in areas outside the scope of our engagement.

Fees are calculated on the basis set out in your engagement letter, which may be based on time spent, fixed fees, value of services, or other agreed arrangements. Fees are exclusive of Value Added Tax (VAT) unless otherwise stated.

Unless otherwise agreed in writing, fees are payable within 30 days of invoice. Late payment may result in suspension of services and interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

You are responsible for reimbursing Fiander ETL for all reasonable out-of-pocket expenses incurred in providing services, including filing fees, registration fees, travel expenses, and third-party professional fees.

Work outside the scope of the engagement letter will be charged separately and will be confirmed in writing before commencing.

Our liability for any loss or claim arising from breach of these Terms or our negligence is limited to the lesser of (a) the actual loss suffered by you, or (b) the fees paid by you in the 12 months preceding the event giving rise to the claim. We will not be liable for any indirect, consequential, or special damages.

Our advice is based on information provided to us and applicable law and tax practices at the time of delivery. We are not responsible for changes in law, tax rates, regulations, or interpretations occurring after the date our advice is provided.

Our work product and advice are prepared for your use only. Third parties may not rely on our work without our prior written consent. We assume no responsibility to third parties unless specifically engaged in writing.

OUR SERVICES ARE PROVIDED "AS IS." WE MAKE NO WARRANTY THAT OUR SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED.

Fiander ETL will treat all confidential information you provide with appropriate professional confidentiality and in accordance with applicable professional standards. However, we may disclose information where required by law, regulation, court order, or in response to a request from a regulatory authority.

We process personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). Your information will be held securely and used only for the purpose of providing services. You have the right to request access to, correction of, or deletion of your personal data, subject to legal and contractual obligations.

We will retain your records and documentation for a period in accordance with professional standards and applicable law, typically six years. You may request return of original documents at any time.

You may terminate the engagement at any time by providing written notice. You remain liable for fees accrued to the date of termination, including any work in progress and reasonable costs incurred.

We may terminate the engagement with written notice if you materially breach these Terms, fail to pay fees after reasonable notice, or if continuing the engagement would violate professional standards or applicable law.

If a dispute arises, we encourage you to contact us to resolve the matter informally. If informal resolution is unsuccessful, disputes will be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

Provisions relating to fees, confidentiality, data protection, limitation of liability, and dispute resolution will survive any termination or expiration.

For questions regarding these Terms of Business or to discuss your engagement, please contact us:

• Email: info@fiander-etl.systems
• Phone: +44 1970450501
• Website: https://www.fiander-etl.systems
• Address: Fiander ETL, Southampton, UK